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Global Senior Director of Automation & Orchestration
Image Icon Colombia · Colombia
Category Administrative
Requisiton 1333

Global Senior Director of Automation & Orchestration

What We’re Looking for ⬇️


Requirements:

  • Educational Qualifications and Other Requirements:
  • A degree in Business Administration, Computer Science, or equivalent experience.
  • 10+ years of experience in information technology and managing diverse teams.
  • Demonstrated success in leading IT service management modernization and transformation for a technology company of comparable size with minimal setbacks.
  • Experience with ITSM solutions and the ability to align standardized processes and services across each area of service management.
  • Solid understanding of service management and its connection to IT services.
  • Experience with Quebec or higher release of ServiceNow.
  • Experience working with agile project teams.
  • Useful Certifications:
  • IT Infrastructure Library Managing Professional (ITIL v4).
  • Six Sigma Yellow Belt or higher.

Responsibilities:

  • Recruit, mentor, and maintain a top skilled, diverse organization.
  • Leverage knowledge and experience to enhance and identify efficiencies and opportunities within the ITSM platform, which includes identifying opportunities in new releases to minimize customization or additional out-of-box functionality to meet business needs.
  • Lead a team of ServiceNow administrators, analysts, and developers in the business and process improvement efforts about service strategy, design, and delivery, always following best practices.
  • Develop and implement the necessary service, people, and management processes, in order to deliver the right set of services at the right level for the enterprise.
  • Analyze and improve upon process standards to maintain a technological and competitive edge within the market.
  • Regularly present to the executive team support metrics such as processes documented by area and geography, implemented process improvements, staff productivity levels, overall achievements of the process engineering team, and roadmaps for future initiatives.
  • Establish process framework methodologies to enable a repeatable approach for intake requirements.
  • Document IT services, including definitions, service levels, workflows, and costs.
  • Provide feedback on the improvement of processes based on the industry's best practices.
  • Engage with all service areas globally within IT and build trusting relationships.
  • Conduct weekly project update meetings to keep leadership informed of the progress and challenges.