Technical Support
From self-service mode to getting in touch with the product experts, we will guide you through the several tiers of tech support to help you show your customers that you are ready to go that extra mile to amaze them.
Are your technical issues standard or more complex, requiring more sophisticated troubleshooting procedures? Do you need high-level support for large scale, large impact cases? Maybe you are looking for engineering services including testing, product level resolution management or lab services.
Our highly skilled and experienced team is the answer. We can help you with the right tools, the right channels, and the right people. Our commitment is to use our focus on innovation and continuous improvement to make this journey simpler, safer, and faster.
We offer support at multiple tiers of service:
- Multilingual highly complex support delivered across a wide variety of channels, aided by automation and innovative technologies (B2C, B2B, SMB, B2E, and Engineering environments)
- Technical solutions across the complete customer lifecycle from installation and activation to RMA management and parts/field support
- Experience in wide range of industries: Consumer Electronics, telecommunications, E-commerce, Retail, Automotive, and New Economy companies
- Offerings for ISPs, MSPs, Wireless Carriers, and other telco services in addition to Retail, Automotive, and New Economy companies
- Rapid and highly effective support, account and case management solutions that aid in augmentation and retention, decrease operating expenses, and optimize the CX
Tier 1 – Standard technical issues through proven processes; Tier 2 - Complex and escalated issues requiring more sophisticated troubleshooting procedures; Tier 3 - High-level support for large-scale, large-impact enterprise issues and cases; Tier 4 - Engineering services, including testing, product level resolution management, and lab services